Quality Management Generalist

Profile

Quality Management Generalist
Job Details
Job Location
: Albany-Academy Main-NRFS - Albany, NY
Position Type
: Full Time
Education Level
: Associates
Salary Range
: Undisclosed
Travel Percentage
: Negligible
Job Shift
: Day
POSITION OVERVIEW
Quality Management Generalist
The position of Quality Management Generalist helps to support the mission and work of the Northern Rivers Family of Services in aiding the children and families in crisis we serve by upholding the standards of quality and excellence held by our agency.
The Quality Management (QM) Generalist is responsible for performing highly confidential and sensitive QM tasks including but not limited to investigations into alleged incidents of client abuse and neglect, known or suspected occurrences of non-compliance and potential breaches of protected information.
ESSENTIAL DUTIES AND RESPONSIBILITIES MAY INCLUDE THE FOLLOWING
Conduct internal investigations into
Allegations of abuse and/or neglect;
Known or suspected incidents of non-compliance with regulation, statute, policy or other business rules; and
Potential breaches of protected information including PHI as defined in HIPAA statute and PII as defined in the NYS SHIELD Act.
Investigations include but are not limited to coordinating and conducting interviews, collecting and evaluating evidence, completing investigation summaries for review and recommending and tracking the completion of corrective action.
Communication with internal program leaders and external regulators as necessary to complete assigned tasks.
Conduct programmatic or administrative audits as assigned. Draft audit protocols based on regulation, statute, contract condition or other governing rules.
Participate in external audit processes as well as duties related to agency accrediting activities. Summarize findings in reports.
Proficiency in computer skills as you will create and maintain spreadsheets chart progress in completion of assigned tasks, and for tracking and trending relevant data.
Draft agency policy, procedure and protocol in regards to Quality Management.
Supports the Quality Management department in a variety of tasks, including program and administrative audit, licensing and accrediting reviews, and data collection and reporting, as assigned.
YOUR EDUCATION AND EXPERIENCE
Bachelor’s degree and at least two years of related experience in conducting and completing investigations preferred.
Knowledge of human services, excellent interpersonal skills, superior writing skills and the ability to use discretion when dealing with sensitive/confidential material are strongly desired.
ABOUT NORTHERN RIVERS
If you want a rewarding career where you make a positive impact on children
and their families, we want to talk to you! At Northern Rivers Family of Services, we work together to make a difference in our client's lives while also strengthening our community.
We are a family of human service agencies united in our passion
to helping children, families, and adults reach their potential. Northern Rivers coordinates the quality of care, depth of programs, and combined size and passion for the mission to provide care for more than 18,000 people each year in 41 counties throughout New York State
. If you’ve got the talent, drive and desire to make a real difference in your community, you need to be a part of Northern Rivers Family of Services!
Our employees receive generous paid time off, an expansive health care package, tuition reimbursement, loan repayment assistance, free training/CEU opportunities, and much more!
Apply today to become part of our team!
Northern Rivers is an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other characteristic protected under applicable law. We cherish the unique contributions of our diverse staff, and are building a culture where everyone has the opportunity to do the meaningful work here at Northern Rivers!

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