Default Quality Assurance Specialist

Profile

Position Summary

The Default Quality Assurance Specialist is responsible for managing the quality assurance functions of all accounts in Foreclosure and Bankruptcy in accordance with established work rules, goals, and objectives. The candidate will be expected to establish/maintain a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction.

Primary Responsibilities

Responsible for servicing mortgage accounts to ensure foreclosure and bankruptcy activities are processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer, Agency and company guidelines. This includes, but not limited to, the following:

Completes a quality review of all foreclosure and bankruptcy accounts in queue for referral to counsel.

Completes a quality review of all financial figures needed for the foreclosure and bankruptcy processes.

Reviews various checklists completed for foreclosure and bankruptcy processes.

Receives, reviews, and sights exceptions to counsel on all legal documents as it relates to the foreclosure or bankruptcy action.

Manages various inquiries/problems relative to the execution of foreclosure and bankruptcy documents.

Executes, ships, and tracks foreclosure and bankruptcy documents.

Monitors attorney performance regarding response time to issues/problems and/or revision of legal documents.

Diligently follows up on all outstanding requests and telephone calls from internal and external partners.

Manages reports geared to drive workflow.

Manages exception reporting used as key controls for minimizing risk.

Monitors foreclosure and bankruptcy documents, identifying trends or risks associated with the portfolio.

Notifies management of all potential high-risk matters that pose a risk to the company or investor.

Follows departmental and business policies with strict adherence.

Prioritizes allocated work to ensure timely and accurate resolution to both external and internal partners.

Performs related duties as assigned by manager.

Qualifications

Required:

2 years of Quality Assurance experience

2 years of Mortgage Servicing experience

Knowledge of basic computer software programs including Windows, Microsoft Word and Excel, Internet and Microsoft Outlook.

Extreme attention to detail and ability to adhere to strict guidelines and procedures.

Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service.

Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Excellent oral communication skills.

Preferred:

2 years of Foreclosure experience

2 years of Bankruptcy experience

MSP and LoanSphere experience

RoundPoint’s Employee Value Proposition:

Grow. Make a difference. Have fun along the way.

Our mission is to serve our homeowners and all of their homeownership needs. We do this by embracing challenges, executing with excellence, and fostering a positive work culture that encourages personal and professional growth. We are on the fast track to becoming the premier marketplace for all things home, and the National Mortgage News and Best Companies Group just named us one of 2019's Best Mortgage Companies to Work For! Without a doubt, RoundPointers are what make this company a great place to work! That’s why we hire individuals who share our core values: Energy, Ethics, Execution, Everyone, and Earn it!

As a RoundPointer, we will empower you to innovate, provide meaningful solutions, set goals and crush them, play hard, and give back to the community! Our secret sauce is our mantra, All In. All Win. Together, we can achieve great things!

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:

The employee is regularly required to talk or hear.

The employee is required to sit for extended periods of time and is occasionally required to stand and walk.

The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.

The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.

Company info

RoundPoint Mortgage Servicing Corporation
Website : https://www.rpmservicing.com