Senior Planning amp Quality Analyst

Profile

Description:

We are seeking a full-time Senior Planning & Quality Analyst to join the University’s central IT department: TIS (Technology and Information Services). TIS is responsible for providing high quality IT services on behalf of the University to its staff, students and visitors. We are looking for someone with the appropriate blend of desire, experience, knowledge and ability to help plan, quality assure and facilitate the IT services we deliver, and the processes we use to manage those IT services through their lifecycle. Duties include standards-compliance audits; service quality reviews; applying knowledge/experience (e.g. ITIL) to analyse processes/data and recommend improvements; coordinating improvements/changes/small projects; writing business reports; using a range of data management and visualisation technologies (O365, SQL etc.) to create and manage dashboards and scorecards, maintaining quality/reporting systems and associated data/transforms; aiding the coordination of strategic planning etc. This is an exciting time to join us. We are currently embarking on a process improvement project, the coordination of which will be a key-focus for this role. Overall, the role offers a great opportunity to further your career in a stimulating, friendly environment, offering training and opportunities to further develop your knowledge and expertise. The post is in the ‘Service Quality Assurance and Facilitation Team’. This is a small, friendly team which plays a key role in the professional management of the entire IT service lifecycle. In conjunction with other team members, you will deliver effective quality assurance tasks and other duties to facilitate the effective and efficient management of services through their lifecycle. Reporting into the Planning & Quality Manager, you will utilise your knowledge and experience of ITIL to manage a process improvement project within TIS alongside other service quality assurance and facilitation duties such as coordinating annual business plans, data collection and production of TIS’ annual report, performing internal audits, analysing data, recommending improvements, writing business documents and reports, etc. You will have excellent analytical skills tied with ability to build trust and engage effectively with colleagues at all levels within TIS, sharing your insights through excellent verbal and written communication skills; able to present complex data in non-technical language. You will be self-led and equally able to work as part of a team or independently. Please demonstrate how you meet the essential criteria outlined in the knowledge, qualifications, training and experience elements of the job description in your supporting statement. The University reserves the right to close this advertisement early if we receive a high volume of suitable applications. Interviews are likely to take place week commencing Monday 2nd May 2022 and you will be notified if you have been shortlisted or not. For an informal discussion to find out more about the role then please contact Richard Seddon by email richard.seddon@pymouth.ac.uk or by telephone on 01752 587002. This is a full-time position working 37 hours per week on a permanent basis. Flexible working options including job share will be considered. We offer a competitive salary package and a generous pension and holiday scheme. We also offer a range of other benefits, including ongoing development opportunities. A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth’s strategic vision, and will adopt the University of Plymouth’s HR policies and procedures in full unless otherwise stated. The University of Plymouth is a diverse, welcoming community where everyone makes a difference and is encouraged to bring their whole selves to work. To find out more about our inclusive community, initiatives such as Athena Swan and the Race Equality Charter and our range of benefits / support mechanisms such as flexible working, staff networks and enhanced maternity, paternity and adoption leave please visit our Equality, Diversity and Inclusion webpages We particularly welcome applicants from under-represented groups at the University of Plymouth, such as BAME/BIPOC and LGBT . Job Description

Region:

Location:

Plymouth

Salary:

£31,406 to £34,304 per annum - Grade 6

Package:

Permanent, Full-time

Contractual hours:

37

Basis:

FR Permanent Fulltime All Year ]]>

TIS is responsible for providing high quality IT services on behalf of the University to its staff, students and visitors.

We are looking for someone with the appropriate blend of desire, experience,

knowledge and ability to help plan, quality assure and facilitate the IT services we deliver, and the processes we use to manage those IT services through their lifecycle.

Duties include standards-compliance audits; service quality reviews; applying knowledge/experience (e.g. ITIL) to analyse processes/data and recommend improvements; coordinating improvements/changes/small projects; writing business reports; using a range of data management and visualisation technologies (O365, SQL etc.) to create and manage dashboards and scorecards, maintaining quality/reporting systems and associated data/transforms; aiding the coordination of strategic planning etc.

This is an exciting time to join us. We are currently embarking on a process improvement project, the coordination of which will be a key-focus for this role.

Overall, the role offers a great opportunity to further your career in a stimulating, friendly environment, offering training and opportunities to further develop your knowledge and expertise.

The post is in the ‘Service Quality Assurance and Facilitation Team’. This is a small, friendly team which plays a key role in the professional management of the entire IT service lifecycle.

In conjunction with other team members, you will deliver effective quality assurance tasks and other duties to facilitate the effective and efficient management of services through their lifecycle.

Reporting into the Planning & Quality Manager, you will utilise your knowledge and experience of ITIL to manage a process improvement project within TIS alongside other service quality assurance and facilitation duties such as coordinating annual business plans, data collection and production of TIS’ annual report, performing internal audits, analysing data, recommending improvements, writing business documents and reports, etc.

You will have excellent analytical skills tied with ability to build trust and engage effectively with colleagues at all levels within TIS, sharing your insights through excellent verbal and written communication skills; able to present complex data in non-technical language. You will be self-led and equally able to work as part of a team or independently.

Please demonstrate how you meet the essential criteria outlined in the knowledge, qualifications, training and experience elements of the job description in your supporting statement.

The University reserves the right to close this advertisement early if we receive a high volume of suitable applications.

Interviews are likely to take place week commencing Monday 2

nd

May 2022 and you will be notified if you have been shortlisted or not.

For an informal discussion to find out more about the role then please contact Richard Seddon by email richard.seddon@pymouth.ac.uk

or by telephone on 01752 587002.

This is a full-time position working 37 hours per week on a permanent basis.

Flexible working options including job share will be considered.

We offer a competitive salary package and a generous pension and holiday scheme. We also offer a range of other benefits, including ongoing development opportunities.

A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth’s strategic vision, and will adopt the University of Plymouth’s HR policies and procedures in full unless otherwise stated.

The University of Plymouth is a diverse, welcoming community where everyone makes a difference and is encouraged to bring their whole selves to work. To find out more about our inclusive community, initiatives such as Athena Swan and the Race Equality Charter and our range of benefits / support mechanisms such as flexible working, staff networks and enhanced maternity, paternity and adoption leave please visit our Equality, Diversity and Inclusion webpages

We particularly welcome applicants from under-represented groups at the University of Plymouth, such as BAME/BIPOC and LGBT .

Job Description

A8598

£31,406 to £34,304 per annum - Grade 6

31406

31406

34304

Professional/Support Services

Sun, 1 May 2022 00:00:00 GMT

Plymouth

Permanent, Full-time

37

FR Permanent Fulltime All Year

Thu, 31 Mar 2022 00:00:00 GMT

Company info

Plymouth University
Website : http://www.plymouth.ac.uk