Quality Assurance Audit Professional 2

Profile

Job Information

Humana

Quality Assurance Audit Professional 2

in

Salem

Oregon

Description

Humana's Marketing Operations Quality Audit team is looking for a Quality Assurance Audit Professional 2 to join working remote anywhere in the US.

Responsibilities

As a member of the Marketing Operations team, the QA Auditor reviews marketing communications for accuracy errors and process adherence gaps prior to release. The communications to review can range in complexity from a single communication via a single channel to multiple communications with multiple waves via multiple channels; including but not limited to direct mail, email, SMS Text and VAT scripts.

In the

accuracy review

, the auditor uses proof reading skills and content analysis tools (Acrolinx, Grammarly, MS Word, etc.) to check for spelling, grammar and punctuation errors. This process includes:

Checking phone numbers and web links to ensure they are active and route to a call to action aligned with the communication

Reviewing test cases for completeness and use sample data files (MS Excel) to ensure variable and conditional data maps correctly to the content

In the

adherence review

, the auditor is required to navigate within an MRM (Marketing Resource Management) application to review project data and workflow steps used in the production of the communication. This process includes:

Ensuring all relevant tasks have been completed and approvals obtained by the appropriate person and role

Checking business and data requirements and confirming legal, regulatory and product compliance reviews completed successfully with documents filed per Humana policy and CMS regulation

The auditor is required to record audit results in various tools in a timely manner for accurate reporting of quality metrics and KPIs.

Required Qualifications

Bachelor's degree

Excellent verbal and written communication skills

Experience working as a proofreader, possess excellent grammar skills and familiar with AP style editing

Possess strong attention-to-details skills

Strong analytical skills, able to manipulate and interpret data

Exercises sound judgement in the face of ambiguity

Ability to handle multiple review requests at once and prioritize appropriately

Ability to work independently under general instructions, self-directed and motivated

Comprehensive knowledge of Adobe Standard DC, Microsoft Word and Excel

Preferred Qualifications

Experience in Marketing Operations or the communication process

Experience with Unica Plan/IMO, Salesforce Marketing Cloud, CampaignQA, Acrolinx or similar marketing applications and content analysis tools

Knowledge of healthcare, pharmacy and/or clinical concepts and conditions

Humana experience

Additional Requirements/Information

Covid-19 Vaccine Requirement

We will require full COVID vaccination (https://www.cdc.gov/coronavirus/2019-ncov/vaccines/fully-vaccinated.html#vaccinated) for this job as we are a healthcare company committed to putting health and safety first for our members, patients, associates and the communities we serve.

If progressed to offer, you will be required to provide proof of full vaccination or documentation for a medical or religious exemption consideration where allowed by law. Requests for these exemptions should be submitted at least 2 week prior to your scheduled first day of work.

Work at Home/Remote Requirements

Must ensure designated work area is free from distractions during work hours and virtual meetings

Must provide a high-speed DSL or cable modem for a workspace (Satellite and Hotspots are prohibited). A minimum standard speed of 10x1 (10mbs download x 1mbs upload) for optimal performance of is required

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com